• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • post a message
Guidelines
The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
HP Recommended
HP OfficeJet Pro 8034e All-in-One Printer
Microsoft Windows 10 (64-bit)

Approx. a year ago, I received an email from HP advising that when I was ready to replace my current HP printer, I was eligible for a $50 loyalty credit if I purchased any HP OfficeJet Pro printer.  I did purchase such a printer, speicifically I purchased an OfficeJet Pro 8034e in early Nov 2022.  The email stated that when I enrolled the replacement printer in my Instant Ink subscription, I would receive the $50 credit.  I have so enrolled the printer, but after 2 weeks have passed , no $50 credit has posted to my account.  Furthermore, the offer stated that the $50 credit was in addition to any other offers, credits, etc. and that any rollover minutes I had would also be transferred to the new printer.  I have discussed this with HP Instant Ink support personnel who stated that they could no assist me but would escalate the issue.  Been waiting to hear from the escalations dept for a week now.  Reference Case No. 5094493199.

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.