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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
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Microsoft Windows 11

Just started Instant Ink and NOT IMPRESSED!!! 

First thing, the first delivery took about 2 weeks to get to me...from California USA and I live in central Canada, does this make sense from a cost and timing point of view?  Because of this I had to install a purchased cartridge, defeating the purpose of Instant ink.

Well the "new" instant ink cartridges arrived, 2 different packages, one with the black cartridge, another with one tri colour, another example of waste and extra cost.  Now the kicker, they don't work in my printer.  They snap into place but both are too long so when the carriage try's to move to the home position, they hit the plastic housing of the printer.  The 67/305 cartridge doesn't work in the HP 2734e printer.

Contacted support, the person was very helpful and said new cartridges would be expedited with delivery in "2 days".  Well it has been 6 days, no sign of new cartridges.  

Yes  I'm complaining but unless someone does and points out places you can improve things don't change.  Please don't reply to this with the usual message, "sorry to hear yada yada" but with a reply of what is going to change to improve everyone's experience with Instant ink and helping the environment.  Thanks,

1 REPLY 1
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Hi @R_S12

 

Welcome to the HP Support Community. It is a great way to post questions and find resolutions by working with specialists in the HP community.

Thank you for posting your query. I will be glad to help you.

 

In order to validate your instant ink subscription, we need some information related to instant ink. This information cannot be shared on a public post.

 

I have sent you a private message to get this information. Please reply to this in a private message.

 

To access your private messages, click the Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link

 

Keep me posted and have a great day ahead!

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping.

Rainbow23 - HP Support.
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