Instant Ink...Not meeting their commitments, waste and extra costs!

[R_S12]

Just started Instant Ink and NOT IMPRESSED!!! 

First thing, the first delivery took about 2 weeks to get to me...from California USA and I live in central Canada, does this make sense from a cost and timing point of view?  Because of this I had to install a purchased cartridge, defeating the purpose of Instant ink.

Well the "new" instant ink cartridges arrived, 2 different packages, one with the black cartridge, another with one tri colour, another example of waste and extra cost.  Now the kicker, they don't work in my printer.  They snap into place but both are too long so when the carriage try's to move to the home position, they hit the plastic housing of the printer.  The 67/305 cartridge doesn't work in the HP 2734e printer.

Contacted support, the person was very helpful and said new cartridges would be expedited with delivery in "2 days".  Well it has been 6 days, no sign of new cartridges.  

Yes  I'm complaining but unless someone does and points out places you can improve things don't change.  Please don't reply to this with the usual message, "sorry to hear yada yada" but with a reply of what is going to change to improve everyone's experience with Instant ink and helping the environment.  Thanks,

[Rainbow23]

Hi @R_S12

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