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The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
HP Recommended
HP OfficeJet 4650 All-in-One Printer
Microsoft Windows 10 (64-bit)

I am getting an error that says to remove and reinstall the black cartridge. I’ve done that, as well as the color, attempted a hard reset, and finally replaced the current cartridge with an older empty one that was waiting to be sent back.  I have cleaned the contacts and tried the firmware update.

 

The old cartridge does not produce an error, but is out of ink.  The new cartridge works once after I (re) install it, then I get the same error on the next print.  This appears to be the same issue reported in this post: https://h30434.www3.hp.com/t5/HP-Instant-Ink/Print-cartridge-error/m-p/7645062 .

 

How do I order a replacement to the defective cartridge?

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

The document here has information on contacting HP to get replacement Instant Ink cartridges.  Go to the HP Instant Ink site, the phone number (or chat option for some countries) will be listed in the lower center of the opening screen. 

 

 

Instant Ink Support.png

 

 


Bob Headrick,  HP Expert

I am not an employee of HP, I am a volunteer posting here on my own time.

If your problem is solved please click the "Accept as Solution" button 

If my answer was helpful please click "Yes" to the "Was this post helpful" question.


View solution in original post

3 REPLIES 3
HP Recommended

The document here has information on contacting HP to get replacement Instant Ink cartridges.  Go to the HP Instant Ink site, the phone number (or chat option for some countries) will be listed in the lower center of the opening screen. 

 

 

Instant Ink Support.png

 

 


Bob Headrick,  HP Expert

I am not an employee of HP, I am a volunteer posting here on my own time.

If your problem is solved please click the "Accept as Solution" button 

If my answer was helpful please click "Yes" to the "Was this post helpful" question.


HP Recommended

Thanks Bob,

 

Your link took me to a chat window that was answered by a real human, and he was able to resolve the issue (with a replacement cartridge).  Cheers!

HP Recommended

I am glad they were able to resolve your issue.  I have had pretty good results contacting HP Instant Ink support folks through the chat function.


Bob Headrick,  HP Expert

I am not an employee of HP, I am a volunteer posting here on my own time.

If your problem is solved please click the "Accept as Solution" button 

If my answer was helpful please click "Yes" to the "Was this post helpful" question.


† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.