Showing results for 
Search instead for 
Did you mean: 
New member
1 0 0 0
Message 1 of 2
Flag Post
HP Recommended

Instant Ink Problem

Office Jet Pro 8020

I signed up for instant ink after I had already been using my new printer for a week.  Now I am out of ink but have not received any new instant ink cartridges.  Can I just put in a regular cartridge until the new instant ink one comes?

17,747 17,730 1,292 1,973
Message 2 of 2
Flag Post
HP Recommended

Instant Ink Problem

Hey there! @JB531,


Are you using all the regular ink cartridges on the printer?


You can use HP compatible cartridges purchased from a store on the printer, instead of HP Instant Ink cartridges. If any of the ink cartridges installed in your enrolled printer are HP Instant Ink cartridges, then the pages you print are counted as plan, rollover, or additional pages.


Also, if you are using even a single instant ink cartridge on the printer it will still count the pages and you will be billed unless you replace all the ink cartridges with regular ink cartridges.


“Your Instant Ink account page has data on past deliveries and estimated shipments.  It also helps you understanding what state your cartridges are in based on HP’s data.  Any issues will be shown with steps to fix.  Please check your account page to see the latest cartridge information by signing into your account at “”.


If you are in need of ink cartridges, Please share us few details through a private message. So I can check the account details and ship you the replacement ink cartridges.


Instant ink account number-

Instant ink email address-

Shipping address-


Hope this answers your query!


I hope you have a great day! 🙂


Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!



I am an HP Employee

0 Kudos
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation