Instant Ink Program - Duplicate Shipment

[RayDH]

I am a subscriber to the HP Instant Ink program.  Today I received a tri-color cartridge in the mail.  However, I already have one;  I was expecting a blank ink cartridge, as I do not have one and am expecting said cartridge in my printer to go out soon.  

My question: How/whom do I contact to request a blank ink cartridge, and by hopefully by doing so, get my automatic refill back in sync with my printer usage? 

FYI, I am using this support medium for assistance as my printer is out of warranty.

Thank you.

[Anand_Andy]

Hi @RayDH,

Welcome to the HP Support Community

I understand you are facing an Instant Ink issue with your HP ENVY 5530 E-All-In-One Printer. Not to worry I will help you to get a resolution to resolve the issue.

To assist you better, We would need some information related to your Instant Ink Subscription. This information cannot be shared on a public post.

I have sent you a private message, reply to the message with your details.

In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name or simply click on this link.

Hope this helps! Keep me posted. 

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