cancel
Showing results for 
Search instead for 
Did you mean: 
  • ×
    Information
    Fix HP Printer issue in macOS

    A [software component] will damage your computer message displays when printing or while installing - Click Here

    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
  • ×
    Information
    Fix HP Printer issue in macOS

    A [software component] will damage your computer message displays when printing or while installing - Click Here

    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
Highlighted
New member
3 2 0 0
Message 1 of 5
130
Flag Post

Instant Ink Re-enrollment

HP Recommended

Does changing one's email address and provider change the IP address of one's printer because I cannot re-enrol my printer to Instant Ink as I get a message saying that Instant Ink cannot find my printer?

 

Reply
0 Kudos
4 REPLIES 4
Highlighted
HP Support Agent
HP Support Agent
15,250 15,228 1,196 1,193
Message 2 of 5
Flag Post
HP Recommended

@777Joanna, Welcome to HP Support Community!

 

May I have the exact model name of the product? Refer to this document for steps to find the product details. Do not share any of your personal information such as serial, phone number, email ID, etc.

 

Keep me posted.

TEJ1602
I am an HP Employee

Reply
0 Kudos
Highlighted
Author
New member
3 2 0 0
Message 3 of 5
Flag Post
HP Recommended

Hi TEJ 1602

 

The Model is an HP Envy Photo 7134

 

Sorry not to have got back toyou before. 

 

Reply
0 Kudos
Highlighted
Author
New member
3 2 0 0
Message 4 of 5
Flag Post
HP Recommended

I have an HP Envy Photo 7134 and am getting the message Cartridge cannot be used until Printer is enrolled to HP Instant Ink.  This has been working fine for nearly two years, but recently I changed my email provider and broadband line number and I am wondering if this is causing the problem.  When I get through the re-enrol I get the message that the printer cannot be found.  Does the IP address of the printer change when I make changes such as those above.  If so, how do I re-enrol.  The Wifi is working on the printer.

Reply
0 Kudos
Highlighted
HP Support Agent
HP Support Agent
15,250 15,228 1,196 1,193
Message 5 of 5
Flag Post
HP Recommended

@777Joanna, Welcome to HP Support Community!

 

To assist you better, We would need some information related to your Instant Ink Subscription. This information cannot be shared on a public post.

 

I have sent you a private message, reply to the message with your details.

 

In order to access your private messages, click the private message icon on the upper right corner of your HP Forums profile, next to your profile Name or simply click on this link.

 

Keep me posted.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

Reply
0 Kudos
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation