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Instant Ink Re-enrollment

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Does changing one's email address and provider change the IP address of one's printer because I cannot re-enrol my printer to Instant Ink as I get a message saying that Instant Ink cannot find my printer?

 

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HP Support Agent
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@777Joanna, Welcome to HP Support Community!

 

May I have the exact model name of the product? Refer to this document for steps to find the product details. Do not share any of your personal information such as serial, phone number, email ID, etc.

 

Keep me posted.

TEJ1602
I am an HP Employee

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Hi TEJ 1602

 

The Model is an HP Envy Photo 7134

 

Sorry not to have got back toyou before. 

 

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I have an HP Envy Photo 7134 and am getting the message Cartridge cannot be used until Printer is enrolled to HP Instant Ink.  This has been working fine for nearly two years, but recently I changed my email provider and broadband line number and I am wondering if this is causing the problem.  When I get through the re-enrol I get the message that the printer cannot be found.  Does the IP address of the printer change when I make changes such as those above.  If so, how do I re-enrol.  The Wifi is working on the printer.

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HP Support Agent
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@777Joanna, Welcome to HP Support Community!

 

To assist you better, We would need some information related to your Instant Ink Subscription. This information cannot be shared on a public post.

 

I have sent you a private message, reply to the message with your details.

 

In order to access your private messages, click the private message icon on the upper right corner of your HP Forums profile, next to your profile Name or simply click on this link.

 

Keep me posted.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

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