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‎06-10-2022 03:34 AM - last edited on ‎06-10-2022 11:00 AM by Retired

HP Recommended
Product: HP ENVY 6010 All-in-One Printer
Operating System: macOS 10.13 High Sierra

I am enrolled with Instant Ink , however they haven't sent me a black cartridge and I have run out of black ink. How do I request a replacement. Have tried Virtual Agent with no success.

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2 REPLIES 2

‎06-10-2022 03:42 PM

HP Recommended

The document here has information on contacting HP to get replacement Instant Ink cartridges.  Go to the HP Instant Ink site, the phone number (or chat option for some countries) will be listed in the lower center of the opening screen. 

 

Instant Ink Support.png


Bob Headrick,  HP Expert

I am not an employee of HP, I am a volunteer posting here on my own time.

If your problem is solved please click the "Accept as Solution" button 

If my answer was helpful please click "Yes" to the "Was this post helpful" question.


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‎06-11-2022 05:54 AM

HP Recommended

Hi @MGARNER8,

 

Welcome to the HP Support Community

 

I'd like to help!

 

I understand you did not receive a replacement ink cartridge.

 

Please send us a private message with your Instant Ink account details or you may also respond to the private message I've sent out and I'll help you out, accordingly. Check next to your profile name, you should see a little blue envelope, please click on it. 

 

Let me know. 

 

Have a great day!

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