Instant Ink Rollover pages disappeared

[AllNamesRejecte]

I had 200+ rollover pages one month.  I didn't use any of them and the next month, I had 0.  I've looked at this forum and many people had this same issue.  Has anyone seen a solution?  None of the posts I've seen showed any sort of solution.

[Nal_NR]

Hi @AllNamesRejecte,

Welcome to the HP support community.

I understand that you are concerned about the Rollover pages disappeared. I'd like to help!

In this scenario, I would need to know a few details regarding your Instant ink account to help you get the ink cartridges sorted.

Since the instant ink account details are confidential, please send me the required information via private message.

I am sending you a private message with the information required. Please check the mailbox icon at the top-right corner of this screen.

Please check your Private message icon on the upper right corner of your HP Forums profile,

Next, to your profile Name, you should see a little blue envelope, please click on it.

I hope this helps resolve this issue completely,

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Yes" on the bottom right to say “Thanks” for helping

[Nal_NR]

Hi @AllNamesRejecte,

We did not hear from you. Are you still looking for assistance? Let us know.