Instant Ink Rollover

[Anglobod]

Anyone else paying their monthly subs and then finding because of the virus lockdown you are not printing what you would normally?  I have 278 pages left to print and the rollover is already full from the previous month.  If I downgrade I will lose nearly 400 pages I have paid for.  I think HP should allow limitless rollover due to the circumstances.

[TEJ1602]

@Anglobod, Welcome to HP Support Community!

If you have not printed all pages from your tariff, the unused pages will automatically be transferred to the following month. As long as you are registered for HP Instant Ink, you can accumulate a maximum of twice your monthly tariff pages.

However, I'd pass on the feedback to the concerned team with regards to the rollover pages.

Refer to FAQs - HP Instant Ink for additional details.

Hope this helps! Keep me posted. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[Anglobod]

Thank you I know all this but as I said if I downgrade to only meet my current (lockdown) needs I am going to lose nearly 400 pages.

[TEJ1602]

@Anglobod

You may want to contact the Instant Ink support team in your region for further assistance.

Hope this helps! Keep me posted. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!