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TwinFeats
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Message 1 of 4
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HP Recommended

Instant Ink Runaround

OfficeJet Pro 6978
Microsoft Windows 10 (64-bit)

My Instant Ink subscription lapsed, and on the day that it lapsed I re-enrolled. My printer says it can't use its ink because it isn't enrolled. The notification message on the instant ink site for this printer indicates I have to print out a new claim code to connect it - but I can't, because the ink isn't being accepted. So, I would need to go buy ink from the store just so I can print out the claim code, so that I can then use the instant ink I ALREADY have. That has got to be the stupidest thing I have ever seen. I'm not really looking for an answer since this is clearly just the way it works, but I won't be buying ink just to do this. I'll just buy a different brand printer instead.

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HP Support Agent
HP Support Agent
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Message 2 of 4
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HP Recommended

Instant Ink Runaround

@TwinFeats, Welcome to HP Support Community!

 

Not to worry. You can claim your printer even without ink cartridges. Here is how you can do it-

 

For printers with control panel displays, you can still get the printer claim code by pressing the HP ePrint icon on the control panel display and selecting Set Up or Yes to enable Web Services. Your printer attempts to print a page. If Web Services are already enabled on your printer, you see a Web Services Summary screen after pressing the HP ePrint icon. If enabled, press Print or Print Info to print the Printer Info Page. Even though you cannot print the page, the action of enabling Web Services or pressing Print or Print Info activates your claim code. Find your HP ePrint email address on the control panel display. Press the ePrint icon again if the Web Services Summary screen goes away. The first part of the HP ePrint address preceding "@hpeprint.com" is your claim code. For example, if your HP ePrint email is "abc@hpeprint.com", then "abc" is your claim code.

 

Refer to the document HP Printers - Having Trouble Claiming Your Printer? for additional help.

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

 

TEJ1602
I am an HP Employee

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TwinFeats
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Message 3 of 4
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Instant Ink Runaround

This doesn't work - my printer does not have the button in the control panel. After it gives me the error about not being able to print, there are no further choices.

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HP Support Agent
HP Support Agent
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Message 4 of 4
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Instant Ink Runaround

@TwinFeats

 

Refer to the document HP OfficeJet 6900, 8700, 7740 Printers - Control Panel Features to find the ePrint icon.  And then try to follow the steps I mentioned in my previous post.

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

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