cancel
Showing results for 
Search instead for 
Did you mean: 
Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
KirstyM73
New member
1 0 0 0
Message 1 of 2
89
Flag Post

Instant Ink Subscription on second-hand printer.

HP Recommended
HP ENVY 5640 e-All-in-One Printer
Microsoft Windows 10 (64-bit)

I've inherited a HP ENVY 5640  from a friend; her mum used it but died last year. I want to sign up for Instant Ink but keep getting a message that there is an account attached to this printer; the previous Instant Ink subscription was cancelled by my friend. Any suggestions? Tried going through Virtual Chat but that wasn't helpful.

1 REPLY 1
Jay_G24
HP Support Agent
HP Support Agent
14,323 14,289 1,174 1,295
Message 2 of 2
Flag Post
HP Recommended

Hi @KirstyM73,

 

I'd like to help!

 

Please reach out to the HP Instant Ink team(contact info can be found on the home page) in your region for further assistance.

 

Hope this helps! Keep me posted. 

 

And, Welcome to the HP Support Community. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping

Was this reply helpful? Yes No
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation