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The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
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Microsoft Windows 10 (64-bit)

Hello, I am a college student who bought a printer (ENVY inspire 7200 series). I had the welcome kit sent to my apartment in July and saw that it was delivered, but I was not there to pick it up, and so I don't have it. I have been using non-instant ink for the printer thus far. Is there a way I can receive another welcome package to be able to have the ink sent to me. I can't get my subscription to send me some.

 

Thanks.

2 REPLIES 2
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When I go to my page I get the following message:

 

Non HP Instant Ink cartridge installed

Insert an HP Instant Ink cartridge to make sure your service continues without interruption. If a non HP Instant Ink cartridge is installed, we won't know when to ship your next cartridge. You will still be charged your monthly fee, even if you don't use HP Instant Ink cartridges.

Visit the Help Center or contact HP support for HP Instant Ink cartridge issues.

 

I have visited support and couldn't get the answer I was looking for through the automatic message option.

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Hi @revev31

Welcome to the HP Support Community. It is a great way to post questions and find resolutions by working with specialists in the HP community.

Thank you for posting your query. I will be glad to help you.

 

In order to validate your instant ink subscription, we need some information related to instant ink. This information cannot be shared on a public post.

 

I have sent you a private message to get this information. Please reply to this in a private message.

 

To access your private messages, click the Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link

 

Keep me posted and have a great day ahead!

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Yes" on the bottom right to say “Thanks” for helping

Rainbow23 - HP Support.
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