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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
Marco72
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Instant Ink Tri-Colour Cartridge one color finished

HP Recommended
Microsoft Windows 10 (64-bit)

Ho, one color of my 304 Tri-Colour Instant Ink ink cartride are finished but the printer tells me that the cartridge is not to be replaced. Currently no longer magenta. I have already cleaned the print heads, but the magenta is not printing. What should I do?

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Jay_G24
HP Support Agent
HP Support Agent
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Hi @Marco72

 

Welcome to the HP Support Community.

 

Due to the current global COVID-19 situation, we're seeing an influx of customers coming in for support. We appreciate your patience.

 

Please send us a private message with your Instant Ink account details or you may also respond to the private message I've sent out and I'll help you out, accordingly. Check next to your profile name, you should see a little blue envelope, please click on it. 

 

Let me know. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day!

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