Instant Ink Trial Shorter Than Advertised

[LizV]

Hi there! I've just bought an HP OfficeJet Pro 9015 printer from the UK HP Online store. There was a promotion advertised with this printer for 3 months free instant ink trial. I've just set up an ink account but it's only added 2 months with my printer code. Any ideas how to rectify this please? I have a screenshot of the offer as advertised when I bought the printer.

Also, I'm new to this instant ink thing. The printer came with set up inks that are instant ink compatible and say that they last for 1000 copies. The HP free trial is for 3 months for printing 300 pages a month but you have to start it within 7 days. Does the trial start after the set up inks run out, otherwise I can't see how it's saving me any money??!! Someone please explain!

Thanks loads!

[asmita6658 · Accepted solution]

Hi @LizV

Welcome to the HP Support Community. 

Please send us a private message with your Instant Ink account details or you may also respond to the private message I've sent out and I'll help you out, accordingly. Check next to your profile Name, you should see a little blue envelope, please click on it. 

Let me know. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day!

[LizV]

Thanks so much to the lovely @asmita6658 for sorting out my instant ink offer issues! All was sorted quickly with my free months added and a little bonus too...on Easter Sunday as well! Great service and I'm so please to not have to worry about buying ink again.

If anyone else would like to try the service, do use my referral link and then we both get an extra month's worth of free ink!

try.hpinstantink.com/SMHGw

Happy Easter!