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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
DianaTayo
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Instant Ink Trial when replacing printer

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HP Envy 6432
Microsoft Windows 10 (64-bit)

Hi,

 

I previously had a printer that qualified for hp instant ink which I then signed up for, but I have now bought a new printer and this printer has a 6 months free trial, I have replaced my old printer with this one on my instant ink account and changed the plan from the free one to the heavy printing plan seeing as I plan to be printing a lot more (hence the new printer as it holds more paper and is generally better).

 

I would like to know if I will get the 6 months free trial that the printer comes with or if there is a way I can get 6 months free as with my previous printer I didn't really benefit from the instant ink as I was only sent one cartridge in 4/5 years. I would like the free trial so I can see how many pages I actually need while I get my home business set up, then I can decide if I need 500 pages a month (probably do).

 

My account doesn't show a free trial but then I don't know if I have done the correct thing and I have just set it up so not sure if I need to wait, please advise.

 

Thank you

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TEJ1602
HP Support Agent
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@DianaTayo, Welcome to HP Support Community!

 

To assist you better, We would need some information related to your Instant Ink Subscription. This information cannot be shared on a public post.

 

I have sent you a private message, reply to the message with your details.

 

In order to access your private messages, click the private message icon on the upper right corner of your HP Forums profile, next to your profile Name or simply click on this link.

 

Keep me posted.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

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TEJ1602
HP Support Agent
HP Support Agent
18,899 18,851 1,563 1,596
Message 2 of 2
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HP Recommended

@DianaTayo, Welcome to HP Support Community!

 

To assist you better, We would need some information related to your Instant Ink Subscription. This information cannot be shared on a public post.

 

I have sent you a private message, reply to the message with your details.

 

In order to access your private messages, click the private message icon on the upper right corner of your HP Forums profile, next to your profile Name or simply click on this link.

 

Keep me posted.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

View solution in original post

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