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‎04-20-2020 04:08 AM

HP Recommended
Product: HP ENVY 5020
Operating System: Microsoft Windows 10 (64-bit)

I purchased a 5020 ENVY and signed up immediately to Instant Ink.  Over 2 weeks I've used the printer a significant amount.

 

On my Instant Ink homepage the page count is considerably underestimating how many pages I've printed - but how can it not know - I have to be connected to the internet in order to be able to print?

 

It also says my ink levels are fine, yet the printer is warning me they are low (and the print quality is making it obvious they they're running low).

 

Apparently an Ink Order was raised 2 weeks ago, but there is still no shipping info provided and I've not had any ink delivered.

1 REPLY 1

‎04-23-2020 03:13 AM

HP Recommended

Hi @stevelormor

 

Welcome to the HP Support Community. 

 

Please send us a private message with your Instant Ink account details or you may also respond to the private message I've sent out and I'll help you out, accordingly. Check next to your profile Name, you should see a little blue envelope, please click on it. 

 

Let me know. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day!

Asmita
I am an HP Employee

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