10-11-2019 01:57 AM - edited 10-11-2019 02:03 AM
I needed to relace my empty setup cartirdges with the new ones.
DFirst the sizes are different of the cartridges and I get the message ( free translated) "Problem with the cartridges, replace the cartridges and make sure is correct installed"
Well I am guessing, they sended me the right cartirdges?
The small one is the setup cartridge
How do I fix this?
Thanks in advanced!
By accident I only got the new big black cartridge in and that works fine even a test page, thats really weird.
Did the same with the color ink and that doesnt work, still the error.
10-13-2019 07:43 AM
@Diana2020, Welcome to HP Support Community!
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