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Common problems for HP+ PLANS: INK AND TONER
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Instant Ink and Officejet 3833 won't install new ink

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Microsoft Windows 10 (64-bit)

Hi there,

 

I needed to relace my empty setup cartirdges with the new ones. 

DFirst the sizes are different of the cartridges and I get the message ( free translated) "Problem with the cartridges, replace the cartridges and make sure is correct installed"

 

Well I am guessing, they sended me the right cartirdges? 

The small one is the setup cartridgeDutch message translated:  Replace the right cartridges and make sure its correct installedDutch message translated: Replace the right cartridges and make sure its correct installed

 

The small one is the setup cartridge and the big one the new one sended from Instant InkThe small one is the setup cartridge and the big one the new one sended from Instant Ink

 

How do I fix this? 

 

Thanks in advanced!

 

UPDATE:

By accident I only got the new big black cartridge in and that works fine even a test page, thats really weird. 
Did the same with the color ink and that doesnt work, still the error. 

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@Diana2020, Welcome to HP Support Community!

 

To assist you better, We would need some information related to your Instant Ink Subscription. This information cannot be shared on a public post.

I have sent you a private message, reply to the message with your details.

 

In order to access your private messages, click the private message icon on the upper right corner of your HP Forums profile, next to your profile Name or simply click on this link.

 

Keep me posted.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

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Problem is solved. The new colored cartridge is DOA ( dead on arrival). I Get a new one.

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Thanks, problem is already solved. The new colored ink cartridge was DOA ( Dead On Arrival) I get a new one. 

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@Diana2020

 

 That's great! Happy to hear that.

 

Let me know if you need any further assistance.

TEJ1602
I am an HP Employee

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