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‎05-07-2021 11:40 AM

HP Recommended
Product: Envy 5055
Operating System: macOS 11.0 Big Sur

Based on current number of prints, I have plenty of ink and should not need a new cartridge for a while.  However, printer just told me that one or both of my ink cartridges was a problem.  I tried all the suggested troubleshooting and I ended up needing to replace the tri-color cartridge.  I now have no ink in reserve and I am not scheduled for any based on usage.  I need to get a delivery and I cannot figure out how to make that happen. 

1 person had the same question
1 REPLY 1

‎05-10-2021 03:48 PM

HP Recommended

@Patsgirl486

 

Welcome to the HP Support Community.

 

Do not worry, the inks will be shipped to you as soon the Printer communicates that the Printer is at 30% of ink.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

 

Thanks!

 

Have a great day!

 

 


I am an HP Employee

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