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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
Patsgirl486
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Message 1 of 2
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Instant Ink cartridge defective

HP Recommended
Envy 5055
macOS 11.0 Big Sur

Based on current number of prints, I have plenty of ink and should not need a new cartridge for a while.  However, printer just told me that one or both of my ink cartridges was a problem.  I tried all the suggested troubleshooting and I ended up needing to replace the tri-color cartridge.  I now have no ink in reserve and I am not scheduled for any based on usage.  I need to get a delivery and I cannot figure out how to make that happen. 

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Betty0610
HP Support Agent
HP Support Agent
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Message 2 of 2
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HP Recommended

@Patsgirl486

 

Welcome to the HP Support Community.

 

Do not worry, the inks will be shipped to you as soon the Printer communicates that the Printer is at 30% of ink.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

 

Thanks!

 

Have a great day!

 

 


I am an HP Employee

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