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‎04-18-2024 03:35 AM

HP Recommended
Product: HP ENVY 6020 All-in-One Printer
Operating System: macOS 12.0 Monterey

I have been sent a tri-colour cartridge but no black one. Why is this?

No one seems to be answering and the only link provided cuts to a blank screen.

I thought this was a simple question.

Category:
1 ACCEPTED SOLUTION

Accepted Solutions

‎04-18-2024 02:49 PM

HP Recommended

Hi @Baldeagle611,

 

Welcome to the HP Support Community.

Thank you for posting your query. I will be glad to help you.

 

I see that you are looking for help with your instant ink cartridge delivery.

 

To validate your instant ink subscription and help you get the order placed for black ink, we need some information related to instant ink account. This information cannot be shared on a public post.

 

I have sent you a private message to get this information. Please reply to this in a private message.

 

To access your private messages, click the Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link

 

Take care and have a good day.

 

Irwin6

HP Support

Irfan_06-Moderator
I am an HP Employee

View solution in original post

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1 REPLY 1

‎04-18-2024 02:49 PM

HP Recommended

Hi @Baldeagle611,

 

Welcome to the HP Support Community.

Thank you for posting your query. I will be glad to help you.

 

I see that you are looking for help with your instant ink cartridge delivery.

 

To validate your instant ink subscription and help you get the order placed for black ink, we need some information related to instant ink account. This information cannot be shared on a public post.

 

I have sent you a private message to get this information. Please reply to this in a private message.

 

To access your private messages, click the Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link

 

Take care and have a good day.

 

Irwin6

HP Support

Irfan_06-Moderator
I am an HP Employee

Was this reply helpful? Yes No
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