cancel
Showing results for 
Search instead for 
Did you mean: 
Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
Mojo0675
Level 1
3 1 0 0
Message 1 of 3
329
Flag Post

Solved!

Instant Ink cartridge error

HP Recommended
Envy Photo All-in-one 6200
Other

I have an error on my colour ink cartridge. This is a cartridge I received via my 'Instant Ink' account.

The error reads:

The indicated cartridge is not communicating correctly with the printer.

 

I have tried every solution suggested and it still does not work.

 

As I am provided by Instant Ink by HP, I do not have another cartridge to replace it with. I do not want to buy another one as I already pay via my account. The cartridge is also still under warranty.

 

Please could I be provided with a new cartridge (colour one)?

 

Many thanks

2 REPLIES 2
A4Apollo
Retired
Retired
17,747 17,730 1,301 2,071
Message 2 of 3
Flag Post
HP Recommended

Hi! @Mojo0675

 

Have you enrolled in the instant ink services?

 

Have you tried checking with a regular ink cartridge? Does the issue persist?

 

Please share the operating system you are running on the PC to assist you better.

 

Update the printer firmware to the latest version and check if it helps.

 

Update the printer firmware using this link. Click Here

 

Check the ink levels on your printer and replace the low, empty or faulty ink cartridges.

 

Clean the electrical contacts on the ink cartridges.

 

Make sure the ink cartridges are inserted correctly

 

Refer this article to know more information about ink cartridge errors. Click Here

 

If the issue still persists after trying out the steps and if you have enrolled in the instant ink services, Please share us few details through a private message. So I can check the account and ship you the replacement ink cartridges.

 

Instant ink account number-

Instant ink email address-

Shipping address-

 

Let me know if this helps!

Happy Weekend! 🙂

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

A4Apollo
I am an HP Employee

Mojo0675
Author
Level 1
3 1 0 0
Message 3 of 3
Flag Post
HP Recommended

Many thanks. I have managed to get this sorted now 😁

0 Kudos
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation