08-18-2019 05:00 AM
I have an error on my colour ink cartridge. This is a cartridge I received via my 'Instant Ink' account.
The error reads:
The indicated cartridge is not communicating correctly with the printer.
I have tried every solution suggested and it still does not work.
As I am provided by Instant Ink by HP, I do not have another cartridge to replace it with. I do not want to buy another one as I already pay via my account. The cartridge is also still under warranty.
Please could I be provided with a new cartridge (colour one)?
Solved! Go to Solution.
08-20-2019 02:02 PM
Have you enrolled in the instant ink services?
Have you tried checking with a regular ink cartridge? Does the issue persist?
Please share the operating system you are running on the PC to assist you better.
Update the printer firmware to the latest version and check if it helps.
Update the printer firmware using this link. Click Here
Check the ink levels on your printer and replace the low, empty or faulty ink cartridges.
Clean the electrical contacts on the ink cartridges.
Make sure the ink cartridges are inserted correctly
Refer this article to know more information about ink cartridge errors. Click Here
If the issue still persists after trying out the steps and if you have enrolled in the instant ink services, Please share us few details through a private message. So I can check the account and ship you the replacement ink cartridges.
Instant ink account number-
Instant ink email address-
Let me know if this helps!
Happy Weekend! 🙂
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!
I am an HP Employee