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Instant Ink cartridge error

HP Deskjet 2600 Series
Microsoft Windows 10 (64-bit)

I have a HP Deskjet 2600 printer and it has started giving an error saying Ínk Cartridges Problem. It is a genuine cartridge and was sent to me by HP as part of the "instant Ink" program. It has not been in any other printer. I have taken the cartridge in and out (as advised on the help pages), turned the printer on and off, cleaned the cartridge electrical connectors but it still doesn't work. The error is related to the colour cartridge. But there seems to be no way to get a replacement as investigation of the error message says "I" need to fix the problem before they send me more ink!!!!

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Instant Ink cartridge error

Hi @Unduzilla


Welcome to the HP Support Community. 


Please send us a private message with your Instant Ink account details or you may also respond to the private message I've sent out and I'll help you out, accordingly. Check next to your profile Name, you should see a little blue envelope, please click on it. 


Let me know. 


Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!


Have a great day!

I am an HP Employee

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