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‎12-09-2022 09:46 PM - edited ‎12-09-2022 09:48 PM

HP Recommended
Product: HP OfficeJet 5741 e-All-in-One Printer

I have been dealing with degraded printing experience with my black ink cartridge. I've ran several multi-level cartridge cleaning sessions and other maintenance actions, and now black ink is not coming out at all when I print; however, the ink level still says it has some left, so it isn't triggering the order. The cartridge is over 5 years old now. How do I get a replacement please? Thank you.

3 REPLIES 3

‎12-12-2022 08:44 AM

HP Recommended

@reeleepog

 

Welcome to the HP support community.

 

Is the printer enrolled in an instant ink account?

Sandytechy20
I am an HP Employee

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‎12-12-2022 09:13 PM

HP Recommended

Yes, as a matter of fact, I got the color cartridge just a few weeks ago. But the black one was worse of the two.

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‎12-13-2022 03:25 AM

HP Recommended

@reeleepog

 

To assist you better, We would need some information related to your Instant Ink Subscription. This information cannot be shared on a public post.

I have sent you a private message, reply to the message with your details.

In order to access your private messages, click the private message icon on the upper right corner of your HP Forums profile, next to your profile Name or simply click on this link.

 

Keep me posted.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

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