Instant Ink cartridge problem

[Curzorz]

Hi guys,

I recently signed up for instant ink and got my first shipment of cartridges (a black one and a multicolour one).

I installed both cartridges, only to see the printer indicating that there is a 'cartridge problem'.

A few minutes of trial and error later, it seemed the new tricolour cartridge is the culprit (the black one on its own or paired with my previous colour cartridge does not give any errors).

Besides swapping around cartridges to rule out problems, I have also gone through the usual:

- Hard reset of the printer
- Directly connecting printer to wall outlet
- Firmware is already updated with latest version
- Reseated cartridges
- Checked the colour cartridge for leftover plastic from the seal (there is none)
- Cleaned the contacts on the colour cartridge (to no avail)

It seems that, considering all the above, it is simply a faulty cartridge. Is there any possibility I could receive a working one? 🙂

Thanks in advance for the replies.

Kind regards,

Menno 

[asmita6658 · Accepted solution]

Hi @Curzorz

Welcome to the HP Support Community. 

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