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Instant Ink cartridge problem

HP Recommended
Envy 5540
Microsoft Windows 10 (64-bit)

Hi guys,


I recently signed up for instant ink and got my first shipment of cartridges (a black one and a multicolour one).

I installed both cartridges, only to see the printer indicating that there is a 'cartridge problem'.


A few minutes of trial and error later, it seemed the new tricolour cartridge is the culprit (the black one on its own or paired with my previous colour cartridge does not give any errors).


Besides swapping around cartridges to rule out problems, I have also gone through the usual:

- Hard reset of the printer
- Directly connecting printer to wall outlet
- Firmware is already updated with latest version
- Reseated cartridges
- Checked the colour cartridge for leftover plastic from the seal (there is none)
- Cleaned the contacts on the colour cartridge (to no avail)


It seems that, considering all the above, it is simply a faulty cartridge. Is there any possibility I could receive a working one? 🙂


Thanks in advance for the replies.


Kind regards,


HP Support Agent
HP Support Agent
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HP Recommended

Hi @Curzorz


Welcome to the HP Support Community. 


Please send us a private message with your Instant Ink account details or you may also respond to the private message I've sent out and I'll help you out, accordingly. Check next to your profile Name, you should see a little blue envelope, please click on it. 


Let me know. 


Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!


Have a great day!

I am an HP Employee

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