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Message 1 of 2
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Instant Ink cartridges made unusable after changing printer

HP Recommended
Officejet Pro 6830
Microsoft Windows 10 (32-bit)

I just bought a new printer, after having issues for coulour printing on my Officejet Pro 6830.
I wanted to keep the old one for usual black prints.
As a Instant Ink user, I informed HP of my new printer to transfer the account to my new printer.

Surprise ! As soon as my account is transfered, it is now absolutely impossible to keep on using my former printer. 
What an incredible waste for environnement : I have a brand new black cartirdge and medium filled pink and yellow ones, and they became instantly unusable.
I find it completely outrageous as I was never told by HP that I will not be able to use my other Intant Ink cartidges any more... 
 This is unbelievable when you see the price of theses cartirdges.

Have you any experiences of complaining about that to HP ?
Thanks for your advices

1 REPLY 1
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HP Support Agent
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Message 2 of 2
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HP Recommended

@DenisPe, Welcome to HP Support Community!

 

We shall escalate this issue to the concerned team.

 

Please look for a private message from me requesting additional information. Keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.

 

Thank you for visiting the HP Support Community.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

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