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We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
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Instant Ink cartridges never came

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I signed up for Instant Ink about a month ago when I bought a new printer (HP Envy 6052) and it said the shipment date for my first (free) black and colour ink was January 18. It's February 22 now and I still haven't received the cartridges, despite it saying "You should have ink available to install. Check around your workspace; it might have arrived some time ago" for the cartridges on my HP account.


I checked the shipment tracking on Canada Post with the tracking #s and apparently it was "delivered" on February 12, and returned to the sender on February 17? My shipping address on my account is correct and I haven't moved anywhere else during this time.


I tried to contact phone support but it's taking a very long time to reach a live representative despite trying multiple times. Now I'm running low on ink and will have to go out and purchase ink from somewhere else. I'm a full-time student and I need to print a lot of documents for school.


Please help!

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@lyan818, Welcome to the HP Support Community!


As the issue is related to Instant ink cartridges, I need more information to help you out.


Since the instant ink account details are confidential, please send me the required information via private message.


I am sending you a private message with the information required.


Hope this helps! Keep me posted. 


Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

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Have a great day! 

I am an HP Employee

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