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‎07-24-2019 11:48 AM

HP Recommended
Product: OfficeJet Pro 6978
Operating System: macOS 10.14 Mojave

Hi, 

recently I cancelled my instant ink subscription because it just didn't worth it. Now I wanted to print and the printer said, I can't use the instant ink cartridges any more because I'm not subscribed. But I already paid for these cartridges!!!!! what can I do???

Thanks in advance.

 

1 person had the same question
1 REPLY 1

‎07-27-2019 12:30 AM

HP Recommended

Hi @aspi1

 

Welcome to the HP Support Community. 

 

HP Instant Ink cartridges do not work after the end of your current billing period, and you are required to return them to HP. To continue printing after your billing cycle ends, make sure you have standard replacement ink cartridges ready to use in your printer.

 

To know more, please refer to this document -  HP Instant Ink - Cancelling Your HP Instant Ink Service

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day! 

Asmita
I am an HP Employee

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