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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
JakeJ17
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Message 1 of 2
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Instant Ink charge for last month even though the printer died at the beginning of the month

HP Recommended
OfficeJet Pro 6968
Microsoft Windows 10 (64-bit)

My HP OJ Pro 6968 died.  Unit stated that the ink system failed and I tried every solution that was provided, to no avail.  I was not able to use the printer, nor any more ink, for the last month, yet I was still charged for an additional month of usage.  HP can monitor the usage and can confirm that ink was not used so why an additional monthly charge?  I know that it's billed post usage, so if none was used, there shouldn't have been a bill.

1 REPLY 1
Bob_Headrick
Level 16
Level 16
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Message 2 of 2
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HP Recommended

The Instant Ink subscription continues until it is canceled.  If you do not print any pages in a month (or less than the subscription amount) the pages are rolled over to the next month, up to a maximum of three months.

 

If you are not replacing the printer with another Instant Ink model you should cancel the service.  If you are replacing the printer there is a way to roll the service to a replacement printer. 


Bob Headrick,  HP Expert

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