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Solved!

Instant Ink compatibility with new printer head

HP Recommended
HP Officejet Pro 8620
Microsoft Windows Vista

I installed a replacement printer head in my Officejet Pro 8620.  When using cartridges that came with the new head I get this error message " Do not use setup cartridges"  When using completely full Instant ink cartridges, the printer will not align and although test pages seem to be printing, the ejected page is blank.  Are instant ink cartridges compatible with new printer heads?  Are there special instructions to make them work?

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HP Support Agent
HP Support Agent
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HP Recommended

@sNoProblem, Welcome to HP Support Community!

 

To assist you better, We would need some information related to your Instant Ink Subscription. This information cannot be shared on a public post.

I have sent you a private message, reply to the message with your details.

 

In order to access your private messages, click the private message icon on the upper right corner of your HP Forums profile, next to your profile Name or simply click on this link.

 

Keep me posted.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

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Problem solved on my own .

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HP Support Agent
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That's great! Happy to hear that. If you need further assistance feel free to reach out to us. 

 

Have a great day ahead!

Asmita
I am an HP Employee

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