• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
HP Recommended

My last shipment from Instant Ink was Feb 2021. @ that time I tried to install cartridges & had issues with ink everywhere. This had happened before so it wasn't a 1 time event.  I cancelled & purchased ink elsewhere ever since.  Several months later I realized that I was still being charged. I sent a msg to Instant Ink & told them to cancel & that I expected a refund. It's my fault that I didn't follow up & I should have realized that I was still being charged. Since my spouse pays our monthly bills &  I was shocked to learn that we were still being charged (12/2022) !!!!! I have tried several times to contact but they have not responded to my messages either @ HP or Instant Ink. I will now contact the credit card company in order to stop the payments but Instant Ink or HP is dishonest & after enrolling I feel that I can't get out of this! It's crazy as it isn't so much money monthly but it has added up to more that $130.00!!! That isn't the worst of it! As far as I can tell I am still being charged!

 

 

 

 

 

1 REPLY 1
HP Recommended

Hi @eplitt,

 

Welcome to the HP Support Community. 

 

I'd like to help!

 

This might require one on one interaction to fix the issue

I've sent you a private message with further instructions. In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name or simply click on this link.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

Elohi_NR
I am an HP Employee
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.