• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
Locked

‎06-07-2024 06:54 AM

HP Recommended
Product: HP OfficeJet Pro 8035 All-in-One Printer
Operating System: Microsoft Windows 11

I unplugged my printer for about two weeks until I needed it. Probably not the first time that I have done this. Ever since I get a cartridge error message. It says one is missing or damaged etc... The blue was extremely low so I replaced it. Then I got a error message on the magenta saying it was damaged. I have followed the troubleshooting steps. Removed all cartridges cleaned them twice with a lent free wet surface. Cleaned inside the printer with dry lent free Q-Tip. Same error that a cartridge is damaged. Now I just installed for the second time brand new ink cartridges. SAME ISSUE. I'm not sure why HP Support thinks putting in different cartridges will clear the issue. I NEVER had printer issues back in the days when I went to the store to purchase my own ink. My printers would last for years. But this instant ink program in the end is a rip off. I just want my printer of 4 years to work as it should. I don't use it much, I don't move it around, can someone help. ??

Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community or Agent Ask the Virtual Agent
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.