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‎05-30-2020 07:16 PM

HP Recommended
Product: DeskJet 3637
Operating System: Microsoft Windows 10 (32-bit)

Hello, 

 

I have a DeskJet 3637 printer with instant ink.  My printer, which is constantly connected to the internet, is saying that I have plenty of black ink; however, the black ink is empty.  I am unable to print anything because of the lack of black ink.  I am trying to home school my two children and the lack of ink with no way to reorder is extremely difficult.  Please help! Is there a way I can order more instant ink now?

1 person had the same question
3 REPLIES 3

‎05-31-2020 12:44 PM

HP Recommended

@TG0910, Welcome to HP Support Community!

 

To assist you better, We would need some information related to your Instant Ink Subscription. This information cannot be shared on a public post.

I have sent you a private message, reply to the message with your details.

 

In order to access your private messages, click the private message icon on the upper right corner of your HP Forums profile, next to your profile Name or simply click on this link.

 

Keep me posted.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

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‎05-31-2020 01:34 PM

HP Recommended

I am having a similar problem. Received ink early April and installed. Work from home and for last week icon showing ink is low. Checked site and it says I have enough ink...which do I believe? My computer system also shows ink is low. Is this Instant Ink working? Wonder if I should cancel instant ink and order a cartridge? Don't want to run out while working

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‎05-31-2020 01:41 PM

HP Recommended

so where's the message?

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