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Instant Ink lost a customer today after charging me $95 for the pages I printed off on top of my monthly 5.99 plan for 100 pages. The thing is, I didn’t even have instant ink set up because my card got declined on the last payment, so when we got paid I went in and updated my billing and then was instantly charged $107! [edit], you cannot charge people $1 a page, what in the world! I want my money back!

 

After getting charged I reread the information about the service and see how they swindle you, you think you are paying for a cartridge every couple of months, but you’re really paying for how many pages you print off. This doesn’t add up as I have printed A TON of stuff off over the last few months (I’m a homeschool stay at home mom of 2) and I was never billed like this. 

 

sincerely,

GIVE ME BACK MY MONEY PLEASE

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Hi @Llouise-417,

 

Welcome to the HP Support Community. 

 

I'd like to help!

 

This situation will need some additional support from our internal teams in HP. For that to happen, we will give you additional instructions/information via Private Message.

 

Please check your inbox on the forums page for the private message.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

Elohi_NR
I am an HP Employee
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