Create an account on the HP Community to personalize your profile and ask a question
09-27-2022 12:09 PM
My black cartridge seems empty, I try to print pages and only color shows up, however, the printer shows that there is still enough black ink and no change of black cartridge is necessary. How can I request a new black ink cartridge? I need to continue printing documents.
My printer is HP OfficeJet 3830 All-in-One Printer series. I already tried some troubleshooting with the cartridge to no avail. Can someone help me sending out a new black ink cartridge? Thanks.
09-29-2022 01:07 PM
Welcome to HP Support Community!
To assist you better, we would need some information related to your Instant Ink Subscription. This information cannot be shared on a public post.
I have sent you a private message, reply to the message with your details.
In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name or simply click on this link.
Keep me posted.
Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!
I am an HP Employee
09-30-2022 12:42 PM
Same here! The issues are : 1) There is no shipping tracking information that you can check online; 2) I ordered multiple times, and I was always told that the orders were processed but they were not able to help me with checking the orders.
I have been waiting for more than one week (still haven't received any orders yet). So I am not able to print for this time window. It is not what I expected. NOT INSTANT AT ALL!