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Microsoft Windows 10 (64-bit)

Hi there,

My black cartridge seems empty, I try to print pages and only color shows up, however, the  printer shows that there is still enough black ink and no change of black cartridge is necessary. How can I request a new black ink cartridge? I need to continue printing documents.

My printer is HP OfficeJet 3830 All-in-One Printer series. I already tried some troubleshooting with the cartridge to no avail. Can someone help me sending out a new black ink cartridge? Thanks.

 
 
 
2 REPLIES 2
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@HDYA2022

 

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I am an HP Employee

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Same here! The issues are : 1) There is no shipping tracking information that you can check online; 2) I ordered multiple times, and I was always told that the orders were processed but they were not able to help me with checking the orders.

 

I have been waiting for more than one week (still haven't received any orders yet). So I am not able to print for this time window. It is not what I expected. NOT INSTANT AT ALL!

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