Instant Ink free for life plan is not for life.

[Lunchmoney]

Good morning,

When I bought my printer it included free ink for life (limited to 15 pages per month).

Now I've received an email saying this is ending and they are going to charge for the same service.

When did "for life" change? 

Is this a breach of contract?

I've tried contacted HP but they have yet to reply.

[Dragon-Fur]

@Lunchmoney 

It is unfortunate - but it is certainly not a breach.  Companies the size of HP do not make changes of this type without having the legal means to make that change. 

In the case of the free plan, the Terms of Service contract includes the necessary wording to protect the company providing the service.

For Example

Instant Ink – Terms of Service - UK

Item 11 > section h > subsection xv11

Not your contract?

Open your contract and search for the word "free"

That said,

Contact Instant Support in your region and ask for clarification.

HP Instant Ink - Main Website - Information, Enroll, FAQ, Terms of Service / Contract

Not your home site?  Click the Flag to change to your region.

Need Help?

Phone contact, where available, will be posted on the main website (front page).  For example, look for the contact number in the blue ribbon just under the introduction section / image.

Of Interest…

• Section Check to see if your HP printer works with Instant Ink
• FAQ section > READ How does HP Instant Ink work? – Be sure to read all the FAQ sections.
• The all-important Contract > Link is located below the FAQ section > Terms of Service Contract

NOTES: 

• It is NOT necessary that you be enrolled to read the contract
• Contract:  Open the main website > Change region / flag > scroll down just past the FAQ
• The contract also provides contact information, usually in the very first section.

Again...

The contact phone number is displayed on the top, right of the main website.

AND

Regional Contact information is also available within the Terms of Service contract, in the first section of black type before the Index.

Thank you for participating in our HP Community.

We are a volunteer community workforce dedicated to supporting HP technology

Click Thumbs Up to say Thank You for the help.

If the answer helped resolve your issue, Click "Accept as Solution" .