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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
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‎01-06-2021 09:01 AM

HP Recommended

Hi,

 

I bought my printer yesterday its the DeskJet 27100. It said it comes with a two month free trial. I have set up the printer today and also for instant ink but there is nothing showing about the free trial? I looked online and says you have to enrol within 7 days of set up to claim it which I have done on day one so not sure why I wasnt able to? 

any help would be great.

thanks!! 

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1 person had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎01-07-2021 07:01 AM

HP Recommended

Hi @JADEX1,

 

Could you send me an image of the promotional offer(box or the leaflet that came with the printer)?

 

Please send us a private message with your Instant Ink account details or you may also respond to the private message I've sent out and I'll help you out, accordingly. Check next to your profile name, you should see a little blue envelope, please click on it. 

 

Let me know. 

 

And, Welcome to the HP Support Community

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day!

View solution in original post

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3 REPLIES 3

‎01-07-2021 07:01 AM

HP Recommended

Hi @JADEX1,

 

Could you send me an image of the promotional offer(box or the leaflet that came with the printer)?

 

Please send us a private message with your Instant Ink account details or you may also respond to the private message I've sent out and I'll help you out, accordingly. Check next to your profile name, you should see a little blue envelope, please click on it. 

 

Let me know. 

 

And, Welcome to the HP Support Community

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day!

Was this reply helpful? Yes No

‎01-29-2021 01:17 PM

HP Recommended

I have got exactly the same problem

 

I have just installed my new DeskJet 27100 and signed up for instant ink. It says on the box that it comes with a two month free trial but there is nothing showing about the free trial??

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‎01-30-2021 09:04 AM

HP Recommended

@Maurice19

 


Welcome to HP Support Community


I would like to help

 


I have sent you a private message. Please check your Inbox
 


Thank you


If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.
 

KrazyToad
I Am An HP Employee

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