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‎05-17-2023 03:10 PM - last edited on ‎05-17-2023 03:38 PM by Retired

HP Recommended
Product: HP ENVY 5055 All-in-One Printer

     My HP5055 spontaneously disconnected from my wifi network, and when I try to reconnect, I only get an erroneous “Cartridges cannot be used until printer is enrolled in HP Instant Ink" error message on my printer screen. 

     I am enrolled in Instant Ink. I’ve confirmed my subscription online and it notes no problems.

     I tried using various HP tutorials on reconnecting to my network (on both the App and my Instant Ink account), and none are successful, perhaps because my printer itself is stuck on the incorrect message about my Instant Ink subscription.

     Nothing I’ve come across addresses the simultaneous problem of being disconnected from the Wifi network and experiencing the erroneous message about Instant Ink.

     I’ve tried:

  • Rebooting my router.
  • Rebooting my computer.
  • Rebooting my printer by:
    • Removing the ink cartridges
    • Unplugging my printer for 30 seconds
    • Plugging back in
    • Re-inserting the cartridges.
  • Resynching my connection status on hpsmart.com, refreshing the browser, and repeating these two steps over and over.
  • Diagnose and Fix on the HP Smart App.
  • Virtual Assistant chat.
  • Online Troubleshooting.
Category:
1 REPLY 1

‎05-21-2023 11:24 PM

HP Recommended

Hi @carolistired,

 

Welcome to HP Support Community.  

 

Thank you for posting your query, I will be glad to help you.

 

Due to limited support, I would request you contact our HP Support and our Support Engineers should be able to sort this out. HP Support can be reached by clicking on the following link.

 

https://www.hp.com/contacthp/

 

Please feel free to contact us here anytime you need any further assistance.

 

Have a great day!

 

Alden4
HP Support 

Raj_05
HP Support Community Moderator
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