Instant Ink issues

[Koreangyrl]

I don't understand how there is a connectivity issue, I am on the chat trying to get my ink cartridges to be recognized in my printer (for over 2 1/2 hrs) csr realizing that replacement ink is needed wanted me to originally wait 2 weeks for replacement ink. I requested the ink to be sent overnight and was on pretty much hold for another 30 mins, My case was upgraded to a supervisor, now I am waiting for someone to call. Meanwhile the updated date the csr told me was no 08/29. Still no ink. That delivery was cancelled because this was supposed to be handled by a supervisor. 

VERY BAD CUSTOMER SERVICE!!!!

[Anand_Andy]

Hi @Koreangyrl,

Welcome to the HP Support Community

I understand you are facing an Instant Ink issue with your HP Printer. Not to worry I will help you to get a resolution to resolve the issue.

To assist you better, We would need some information related to your Instant Ink Subscription. This information cannot be shared on a public post.

I have sent you a private message, reply to the message with your details.

In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name or simply click on this link.

Hope this helps! Keep me posted. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!