Instant Ink - my colour ran out how do I get a refill?

[Bri0000]

Hi I signed up to instant ink and have printed 14 of my 50 pages but my colour cartridge is empty and pics for my project now come out wrong colour and it's showing the cartridge is empty but I haven't seen an option to notify HP of this or recieved a notice to say they're sending out a colour cartridge. My project is time sensitive so I am not sure how long I have to hang around waiting for new ink. Has anyone faced this issue? I thought instant ink would save money and be convenient but so far it's just frustrating and causing delays in academic projects. 

[Gaya1239]

Hi @Bri0000,

Welcome to the HP Support Community

I understand you are facing an Instant Ink issue with your HP Printer. Not to worry I will help you to get a resolution to resolve the issue.

To assist you better, I have sent out a private message to assist you with the next course of action. 

Please check your Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link.

Hope this helps! Keep me posted. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution.