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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
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‎07-09-2019 11:32 AM - last edited on ‎07-09-2019 11:37 AM by Retired

HP Recommended
Operating System: Other

Hi,

 

I have not received any ink since I have bought the printer. The ink is empty now. I cannot use my printer anymore. Please, see what is going wrong with my instant ink subscription. I should have received some ink in December but it was not delivered!

 

Regards,

Vlam78

Category:
2 people had the same question
13 REPLIES 13

‎07-11-2019 12:51 PM

HP Recommended

Hi! @Vlam78,

 

Is your printer connected to the internet?

 

I understand your concern but don't worry we will try to help you out.

 

“Your Instant Ink account page has data on past deliveries and estimated shipments.  It also helps you understand what state your cartridges are in based on HP’s data.  Any issues will be shown with steps to fix.  Please check your account page to see the latest cartridge information by signing into your account at “instantink.com

 

Also, if the issue still persists, please share us few details through a private message. So I can check the account details and ship you the replacement ink cartridges.

 

Instant ink account number-

Instant ink email address-

Shipping address-

 

Let me know how this works!
 

You have a good day ahead! 🙂

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

A4Apollo
I am an HP Employee

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‎07-11-2019 01:46 PM

HP Recommended

HP instant ink is a joke I cant even find a way to contact them.  I ran out of ink ages ago as u did, not heard a word all you get in support is a robot.

 

Disgusted... will buy a new printer!!

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‎07-11-2019 01:50 PM

HP Recommended

My printer is connected to the internet I have emailed HP with no response I signed up to this plan trusting it. I shouldn't have to give details its all online via my printer. No faith in HP and will spread the word!!!

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‎07-11-2019 01:56 PM

HP Recommended

Hi! @Jools5,

 

Thanks for the quick response.

 

Please share the details requested through a private message.

 

So I can check the account and ship the ink cartridges at an express shipment.

 

 

I'll watch your reply!

Take Care! 🙂

A4Apollo
I am an HP Employee

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‎07-11-2019 01:59 PM

HP Recommended

No idea how to private message

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‎07-11-2019 02:04 PM

HP Recommended

uh oh... another robot?

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‎07-11-2019 02:08 PM

HP Recommended

I give up ..gonna buy a cannon tomorrow

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‎07-11-2019 02:12 PM

HP Recommended

@Jools5,

 

Please find the steps to send a private message. 

 

Login into the HP Community page.
On the top right corner click on the mail icon.
Click on compose message.
In the send to field type MrRobot and select the highlighted name from the list.
Type the content and subject lastly click on send message.

 

Hope to hear from you soon!

 

A4Apollo
I am an HP Employee

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‎07-11-2019 02:19 PM

HP Recommended

No thanks. Printers are cheap ink is the cost and I have no faith in HP now. My printer is online to them and I shouldn't have to go through all this hassle... i'll find another deal. 

 

Don't tell me to log into something and give me no link that's pointless!!

 

Take care,

 

Julie.

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