cancel
Showing results for 
Search instead for 
Did you mean: 
Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
Sheri5308
Level 1
6 2 1 0
Message 1 of 5
204
Flag Post

Solved!

Instant Ink not received.

HP Recommended
Microsoft Windows 10 (64-bit)

HP Instant Ink states that cartridge was shipped November 19 and I still have not received it (2 full weeks),  No tracking number shows on my account and Virtual Agent no help at all.  Where's my ink?  It looks like I'm going to have to buy my own cartridge to finish the Christmas projects that I've got started.

4 REPLIES 4
Jay_G24
HP Support Agent
HP Support Agent
10,116 10,090 711 803
Message 2 of 5
Flag Post
HP Recommended

Hi @Sheri5308,

 

Please send us a private message with your Instant Ink account details or you may also respond to the private message I've sent out and I'll help you out, accordingly. Check next to your profile name, you should see a little blue envelope, please click on it. 

 

Let me know. 

 

And, Welcome to the HP Support Community

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day!

0 Kudos
Jean_Pierre
New member
3 1 0 0
Message 3 of 5
Flag Post
HP Recommended

Same here

I registered october 14 and still nothing

When I track the order, it canada post says the label was printed and that's it

 

Would that be a scam?

Jean Pierre
0 Kudos
Sheri5308
Author
Level 1
6 2 1 0
Message 4 of 5
Flag Post
HP Recommended

Call  their service number.  I called several times before someone finally connected with me in a live chat and hopefully will help resolve my issue.  I was assigned a case number, which I feel is a good move.  I'm still waiting on cartridges before my issue is resolved, but hopefully ink will be here in a couple of days.  

0 Kudos
Sheri5308
Author
Level 1
6 2 1 0
Message 5 of 5
Flag Post
HP Recommended

I finally received my ink cartridges today.  Thank you for helping resolve this issue.  I was ready to buy ink today to finish projects I've got started.  I've been paying for this service since 2017 and am disappointed that it was not automatically shipped when ink levels were low and I see from the community that I'm not the only one with this problem.  Good service should be a hallmark of HP  as well as customer satisfaction.  

0 Kudos
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation