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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
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HP Officejet Pro 8615 e-All-in-One Printer

My Magenta instant ink cartridge is empty and no longer allowing me to print anything. It is also not being recognized as a legitimate instant Ink cartridge on my HP Instant Ink account dashboard so no replacement is able to be sent. I have tried to chat with a support agent but my case is immediately closed. My printer is older and the warranty is expired. I am wondering if this is affecting my ability to submit a support claim online. Does an active warranty need to be in place to use Instant Ink? That doesn't seem right to me. 

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