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MMMhouse
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Message 1 of 2
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Instant Ink not shipping refill cartridges??

HP Envy 5660
macOS 10.15 Catalina

My printer is sending me messages that the color ink cartridge is low, and when I check supply levels directly on the printer it shows the same. Anything I print in color is barely visible so I’m forced to use black and white only. 

normally I’ve received backup cartridges well before I’ve needed them, but the only one I’ve received recently was a black ink cartridge. Is there any way to alert HP and request a color ink cartridge? And to expedite the process? (Usually I get an email saying “new cartridge has been shipped” and it takes a couple weeks to arrive, I’m based in San Francisco but I have no idea where they are originating).

 

Any advice would be greatly appreciated!! Thank you in advance 🙂

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HP Support Agent
HP Support Agent
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Message 2 of 2
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Instant Ink not shipping refill cartridges??

@MMMhouse, Welcome to HP Support Community!

 

To assist you better, We would need some information related to your Instant Ink Subscription. This information cannot be shared on a public post.

I have sent you a private message, reply to the message with your details.

 

In order to access your private messages, click the private message icon on the upper right corner of your HP Forums profile, next to your profile Name or simply click on this link.

 

Keep me posted.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

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