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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
Johndoc2
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Message 1 of 12
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Instant Ink plan fees - 25% increase in November

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OfficeJet Pro 6970
Microsoft Windows 10 (64-bit)

I wish to protest at the recent email from HP Instant Ink announcing an apparently arbitrary increase in plan fees from end of November. My Frequent Printing (300 pages) Plan is going up from £7.99 per month to £9.99 - an increase of 25% when the UK CPI inflation is only 0.5%! Furthermore other plans  (Occasional. Moderate, Heavy & High Volume) are not being increased at all!

As a previously happy and very satisfied HP customer I now feel victimised and disappointed for what seems to be a opportunistic fee increase (an extra 300 roll over pages just doesn't cut the mustard). How can HP possibly justify this  inflation busting increase?

11 REPLIES 11
Drauka
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Message 2 of 12
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If it is any consolation, my plan went up as well. It went from 19.99$ to 24.99$, also a 25% increase.

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Kumar0307
HP Support Agent
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Message 3 of 12
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Hi @Johndoc2

 

Welcome to the HP Support Community. I understand your concern and I have brought your issue to the attention of an appropriate team within HP.

They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact.

 

Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

 

If you are unfamiliar with how the Community's private message capability works, you can learn about that here:

https://h30434.www3.hp.com/t5/First-Time-Here-Learn-How-to-Post-and-More/How-To-Send-A-Private-Messa...

 

Thank you for visiting the HP Support Community.

KUMAR0307
I am an HP Employee

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wbp1415
Level 1
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Message 4 of 12
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i have this issue as well.  I have only just picked this up.  how does hp justify this?  we consistantly use less than 300 pages monthly.  has any one else  challenged this?  Definately not happy to pay £120.00 annually

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Kumar0307
HP Support Agent
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Message 5 of 12
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@wbp1415, Welcome to the HP Support Community!

 

I understand your concern. However, these are the revised plans and prices. You may downgrade the plan if you like to. For more info, refer to HP Instant Ink home page.

 

Keep me posted for any other assistance.

KUMAR0307
I am an HP Employee

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timjibs
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Message 6 of 12
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I completely agree with the OP - 25% is a mammoth hike.

And i don't even recall getting an email about it, so was surprised to find the increase in my Dec invoice.

 

The response by an HP rep has left me flabberghasted:

"I understand your concern. However, these are the revised plans and prices. You may downgrade the plan if you like to. For more info, refer to HP Instant Ink home page."

Basically, these are our new prices. If you don't like it, tough.

 

Shocking behaviour, HP - although not at all out of character for you.

 
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leem2000
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Message 7 of 12
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I'm in the same position. I didn't get any notification of the increase or any justification. First thing I noticed is when I got the bill. The 25% increase, the way it's handled and the response from the agent are outrageous. 

 

My printer is on the blink and I was looking for a new one. Time to consider other brands if HP treat their customers like this.

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Aitcho
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Message 8 of 12
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I totally agree. Its all well and good that an additional 300 pages can carry over to the next month but if we weren't going to use most of the 300 pages we would've gone for a lower plan. It might be time to look for an alternative.

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Jimatalveston
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Message 9 of 12
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Frankly this is appalling ! I also discovered this increase by accident when reviewing this months bill.

I’m certainly reviewing my usage and will probably end up changing something ie printer or ink supplier.

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aljford
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Message 10 of 12
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smacks of price gouging to me -  a whole heap of people in the UK  are now having to print more pages because of home schooling  this seems like too much of a coincidence  that this plan level has increased so dramatically 

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