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10-31-2020 04:56 AM
I wish to protest at the recent email from HP Instant Ink announcing an apparently arbitrary increase in plan fees from end of November. My Frequent Printing (300 pages) Plan is going up from £7.99 per month to £9.99 - an increase of 25% when the UK CPI inflation is only 0.5%! Furthermore other plans (Occasional. Moderate, Heavy & High Volume) are not being increased at all!
As a previously happy and very satisfied HP customer I now feel victimised and disappointed for what seems to be a opportunistic fee increase (an extra 300 roll over pages just doesn't cut the mustard). How can HP possibly justify this inflation busting increase?
12-02-2020 12:41 AM
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I am an HP Employee
12-07-2020 06:06 AM
12-24-2020 03:54 AM
I completely agree with the OP - 25% is a mammoth hike.
And i don't even recall getting an email about it, so was surprised to find the increase in my Dec invoice.
The response by an HP rep has left me flabberghasted:
"I understand your concern. However, these are the revised plans and prices. You may downgrade the plan if you like to. For more info, refer to HP Instant Ink home page."
Basically, these are our new prices. If you don't like it, tough.
Shocking behaviour, HP - although not at all out of character for you.
01-03-2021 05:04 AM
I'm in the same position. I didn't get any notification of the increase or any justification. First thing I noticed is when I got the bill. The 25% increase, the way it's handled and the response from the agent are outrageous.
My printer is on the blink and I was looking for a new one. Time to consider other brands if HP treat their customers like this.