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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
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‎02-19-2023 09:54 AM

HP Recommended
Product: HP DeskJet 2755 All-in-One Printer

My ink cartridges stopped working.  I did not have replacements on hand, even though that seems to be the whole point of the Instant Ink program.  After quite some time online, I was able to get replacement cartridges on order.  I was told it would be 5-10 business days (kind of the opposite of "instant").  The black cartridge arrived two days before the color, which came on a Saturday.  Upon installation, I immediately got an error message for the color cartridge - something to the effect the cartridge could not communicate with the printer.  The only customer support I could find was the automated customer "service" robot, who was no help at all.  I have to wait until Monday to speak to a person.   So my print job is still waiting - and will be for some time to come.  My experience combined with the reports of other users leads me to the conclusion the Instant Ink program is worthless.

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