Instant Ink questions

[Doug1983]

I recently discontinued my Instant Ink subscription. However, I have several new/unused Instant Ink cartridges which will not work in my printer anymore. I would like to return these and get a refund for them. How do I go about doing that?

[Kumar0307]

@Doug1983, Welcome to the HP Support Community! I’m here to help.

The Instant Ink cartridges are property of HP. You will have to return them once you cancel the service.

1. Sign in to hpinstantink.com/signin.
2. Your HP Instant Ink account page opens.
3. On your HP Instant Ink account page, click Order a Cartridge Recycling Envelope in the Help Center area.
4. 
5. Review your order, and then click Submit.

You have paid for the service/pages you print, and not for the ink cartridges. Hence, there will be no refund.

Hope this helps! Let me know how it goes. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click on the YES button to reply that the response was helpful and/or to say “Thank You”.

Have a great day!