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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
09-01-2020 02:29 PM
Product: HP OfficeJet Pro 6968
Operating System: macOS 10.15 Catalina
I am trying to re-enroll my OfficeJet Pro 6968 in Instant Ink. I have tried multiple times, exiting and re-entering web services.
I still have an account that comes up, all website information says my printer qualifies for Instant Ink, but I get two error messages:
1. Instant Ink does not work with my printer
2. my printer is already claimed
Last night, a CSR said my printer was "obsolete". Purchased in November of 2016, I find that very hard, if not impossible to believe.
How do I clear my printer or account to re-enroll?
1 REPLY 1
09-02-2020 09:25 AM
Please send us a private message with your Instant Ink account details or you may also respond to the private message I've sent out and I'll help you out, accordingly. Check next to your profile name, you should see a little blue envelope, please click on it.
Let me know.
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