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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
harrywestonct
New member
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Message 1 of 2
164
Flag Post

Instant Ink re-enrollment

HP Recommended
HP OfficeJet Pro 6968
macOS 10.15 Catalina

I am trying to re-enroll my OfficeJet Pro 6968 in Instant Ink. I have tried multiple times, exiting and re-entering web services.

 

I still have an account that comes up, all website information says my printer qualifies for Instant Ink, but I get two error messages:

1. Instant Ink does not work with my printer

2. my printer is already claimed

 

Last night, a CSR said my printer was "obsolete". Purchased in November of 2016, I find that very hard, if not impossible to believe.

 

How do I clear my printer or account to re-enroll?

1 REPLY 1
Jay_G24
HP Support Agent
HP Support Agent
20,478 20,397 1,602 1,908
Message 2 of 2
Flag Post
HP Recommended

Hi @harrywestonct,

 

Please send us a private message with your Instant Ink account details or you may also respond to the private message I've sent out and I'll help you out, accordingly. Check next to your profile name, you should see a little blue envelope, please click on it. 

 

Let me know. 

 

And, Welcome to the HP Support Community

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day!

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